Privacy Policy

Man and Van Dagenham Privacy Policy

This Privacy Policy explains how Man and Van Dagenham collects, uses, stores and shares personal data when you use our services. It applies to all Man and Van Dagenham customers and prospective customers in our service area, including individuals and businesses who contact us, request a quote, make a booking or otherwise interact with us.

We are committed to protecting your privacy and processing your personal data in accordance with the UK General Data Protection Regulation and other applicable data protection laws. This Policy describes the types of data we collect, the lawful bases we rely on, how long we keep your data, the role of third party processors, and the rights you have over your personal information.

Data We Collect

We collect and process different types of personal data depending on how you interact with Man and Van Dagenham and which services you use.

When you request a quote or make a booking, we may collect:

Your full name or business name

Pickup and delivery addresses, including any access details relevant to the move

Preferred dates and times for your move or transport service

Details about the items to be moved, such as size, volume, special handling requirements

Payment related information provided to our payment processor, excluding full card details which are not stored by us

When you contact us for customer support, we may collect:

Your name

Contact details you choose to provide such as telephone number or other contact method

Details of your enquiry, complaint or feedback

If you use our website, we may collect:

Technical information such as IP address, browser type, pages visited, and time spent on the site

Information you submit through any online forms such as quote or contact forms

We do not intentionally collect special category data such as health information, except where you choose to share relevant details that directly affect delivery arrangements, for example mobility issues that require special access considerations. Where that occurs, we will only use such information for the purpose of planning and providing the service safely and appropriately.

Purposes and Lawful Bases for Processing

We process your personal data only where we have a lawful basis under data protection law. The main purposes and bases are:

To provide quotes and perform our services. We use your contact and service details to prepare quotes, confirm bookings, schedule drivers, carry out collections and deliveries, and manage your move or transport service. The lawful basis is performance of a contract or taking steps at your request before entering into a contract.

To communicate with you. We contact you about your booking, changes to your service, confirmations, and important updates. The lawful basis is performance of a contract and our legitimate interest in keeping customers informed about their services.

To improve and manage our business. We may use aggregated or anonymised data to analyse trends, improve routing and scheduling, enhance customer service and maintain accurate records. The lawful basis is our legitimate interests in running and improving our business efficiently.

To comply with legal obligations. We may process and retain certain information for tax, accounting, insurance or regulatory requirements. The lawful basis is compliance with a legal obligation.

To handle enquiries, complaints and disputes. We use your data to investigate and resolve issues, respond to feedback, and where necessary establish, exercise or defend legal claims. The lawful basis is legitimate interests and, in some cases, legal obligations.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by law.

Customer and booking records are generally retained for a period that allows us to meet tax, accounting and insurance obligations and to answer any questions about completed services. After this period, data is securely deleted or anonymised, unless it must be kept longer due to ongoing legal claims or investigations.

Quote requests that do not result in a booking may be kept for a limited time so we can respond to follow up questions and maintain a record of the enquiry, after which they are securely deleted or anonymised.

Technical and usage data from our website is retained for a period that allows us to analyse performance and security, after which it is anonymised or deleted.

Data Processors and Third Parties

In order to operate our services effectively, we may share your personal data with selected third parties who act as data processors on our behalf. These processors only process your data according to our instructions and are required to maintain appropriate security and confidentiality.

Examples of such processors may include:

Payment processing providers who handle your payments securely

IT and hosting providers that support our website, booking systems or data storage

Communication service providers that assist with sending service messages or confirmations

Professional advisers such as accountants or insurers, only where necessary for business and compliance purposes

Where we use processors located outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, such as standard contractual clauses or equivalent measures required by data protection law.

We do not sell your personal data to third parties. We may disclose information where required to do so by law, for example to law enforcement, regulators or courts, or where it is necessary to protect our rights, property or the safety of customers and staff.

Security of Your Personal Data

We take reasonable and appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage.

These measures may include access controls, secure storage, encryption in transit where appropriate, and internal policies and training to ensure that personal data is handled properly. While we strive to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights Under Data Protection Law

As a customer or prospective customer of Man and Van Dagenham in our service area, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and legal exceptions.

Right of access. You can request confirmation of whether we process your personal data and obtain a copy of the data we hold about you, along with certain information about how we use it.

Right to rectification. You can ask us to correct or complete any personal data that is inaccurate or incomplete.

Right to erasure. In some circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal obligation to retain it.

Right to restrict processing. You can ask us to restrict the processing of your data in certain situations, for example while we are verifying its accuracy or assessing an objection you have raised.

Right to object. You can object to processing based on our legitimate interests, in which case we will stop processing unless we can demonstrate compelling legitimate grounds to continue or the processing is required for legal claims.

Right to data portability. In certain cases, you can request that we provide your personal data in a structured, commonly used and machine readable format, or transmit it to another controller where this is technically feasible.

Right to withdraw consent. Where we rely on consent as a lawful basis for processing, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn.

If you wish to exercise any of these rights or have questions about how Man and Van Dagenham handles your data, you can contact us using the contact details published on our website or other service materials.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or the way we process personal data. Any updates will be made available through our usual communication channels. Continued use of our services after changes are posted will indicate your acknowledgement of the updated Policy.

This Privacy Policy is intended to provide clear and transparent information about how Man and Van Dagenham processes personal data for customers and prospective customers in our service area. We encourage you to review it regularly to stay informed about how we protect your privacy.



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We are competitive with high standards, and expect consistent excellence from our team of hardworking operatives. As a result, our man and van services are among the best in Dagenham. Our approach is friendly and professional, and we endeavour to build long-lasting relationships with our satisfied customers. The number one aim of our business is to deliver what our clients want. There is no compromise on quality or service. We’ve set the bar high and promise to maintain our high man and van Dagenham standards at all times.

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Per hour /Min 2 hrs/ from £60 from £84
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Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Dagenham Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 34 Chadway
Postal code: RM8 1UH
City: London
Country: United Kingdom

Latitude: 51.5631740 Longitude: 0.1253280
E-mail:
[email protected]

Web:
Description: Once you talk to our experts, you will quickly make sure that across Dagenham, RM8 there are no better man and van offers than ours.
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